Account & Data Deletion

How to delete your VYTAL account and associated data

You can request the deletion of your VYTAL account and associated data at any time. This page explains how to do so, what is deleted, what may need to be retained, and how long the request takes to process.

1. Delete within the app (recommended)

Open the VYTAL app and sign in;

Go to Settings → Account;

Select Delete account and confirm.

2. Delete via the web

Alternatively, send a deletion request to privacidade@vytal-med.com from the e-mail address associated with your account, with the subject "Delete account". We may ask you to verify your identity before processing the request, for security reasons.

3. Before deleting: cancel your subscription

If you have an active subscription, cancel it first to avoid future charges. You can do so in the app settings or in the store where you subscribed (Google Play / App Store). Deleting your account does not automatically cancel subscriptions managed by the app store. If you need help, contact suporte@vytal-med.com.

4. What is deleted

Account and profile data (name, e-mail, phone, goals);

Health data entered in the app (weight, measurements, injection logs, progress);

Photos you have uploaded;

Conversations with the AI assistants;

Usage history associated with your account.

5. What may be retained and why

Because this is a regulated health service, some data may need to be retained after account deletion, to the extent required by law or necessary for legitimate reasons, in particular:

Billing and transaction records, to comply with tax and accounting obligations;

Data necessary for fraud prevention, security, or the defense of rights;

Data whose retention is required by a legal obligation.

Clinical records resulting from medical consultations are retained by the independent physicians and healthcare partners who generated them, in accordance with the legal retention obligations applicable to them, and are not controlled by VYTAL. For those records, please contact the respective provider directly.

6. Timeframe

We process deletion requests without undue delay. Eligible data is deleted or anonymized within 30 days of confirmation of the request, except for data subject to the legal retention requirements described above.

7. Contact

VYTAL MED HEALTH & WELLNESS CORP · 8012 NW 68th St, Miami, FL 33166, USA

Privacy: privacidade@vytal-med.com · Support: suporte@vytal-med.com